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Policies

Are taxes included in the fare price?

Express Ferry Service fares include all applicable fuel surcharges and Commonwealth of MA embarkation fees.

Do infants or children need a ticket to board the ferry?

Infants and children traveling for free MUST HAVE A TICKET to board the ferry. No exceptions will be made.

Children 12 and under are free with a paid adult. 2 children per 1 paying adult. Not valid on the 9:00am sailing to MV and the 5:45pm sailing to New Bedford during July 1- Sept 3 season (Saturday and Sunday only).

What is your refund policy for this trip?

All tickets are non-refundable. If you wish to exchange your ticket to a different date or time, a $5.00 service fee will be charged, subject to availability.

Can I bring my car, motorcycle, moped, or motor scooter?

Seastreak ferries are designed to carry passengers and are not equipped to carry vehicles. Coast Guard regulations do not allow us to transport engine powered vehicles or gasoline.

Do you accept stand-by reservations?

If a departure is sold out, we will try to accommodate passengers that wish to stand-by for boarding. If you would like to stand-by for a sold-out departure, you must purchase a ticket for the next available boat in the ticket office. Stand-by passengers are boarded on a first-come, first-serve basis from the stand-by line located at the boarding gate. All stand-by passengers must be parked and present at the terminal in the stand-by line when unclaimed reservations are released. Unclaimed reservations will be released 3-5 minutes prior to departure after all ticketed passengers have been boarded.

What happens if the ferry is cancelled?

Over the last two years of operation we have had very few instances where we have needed to cancel all of our trips due to weather. If a weather cancellation should take place during a departure you are booked on, we make every effort to contact you using the telephone number and email address provided in your reservation and arrange the most efficient way possible to get you to or from the island.

New Bedford Departures: Ticketed passengers who have not yet departed from New Bedford will be offered either an exchange for a ticket on a different day or a full refund.

What happens if the ferry is delayed due to weather?

Seastreak cannot guarantee any trip length as travel times may vary due to weather, tides, sea conditions, and/or other unforeseen circumstances. Seastreak at its sole and absolute discretion reserves the right to cancel any scheduled trip and/or substitute another vessel without liability if it becomes necessary for any reason. Seastreak does not guarantee that the service shall depart or arrive at the time stated in the schedule and will not be liable for any additional travel costs incurred by the passenger as a result of any cancellation or delay.

Do you offer group discounts?

Yes, we love groups and will do everything possible to accommodate their needs! Please give us a call to speak with our group sales coordinator at 1-800-BOATRIDE (1-800-262-8743).