What is your refund policy for this trip?

ALL TICKETS ARE NON-REFUNDABLE.  Should you fail to make your scheduled departure time, your ticket will no longer be valid, and therefore you will be required to make a new reservation.

If you wish to make a change to your reservation prior to departure, a $40.00 service fee per round trip booking and $20.00 service fee per one way booking will be charged.

Do you have restrictions on baggage?

Two small/medium sized pieces of luggage are permitted per passenger. All luggage must be carried to the second deck. No luggage will be allowed in the main cabin. Luggage cannot be left un-attended at the terminal or on the pier. Combustible materials cannot be brought on board. We do reserve the right to screen all passenger baggage.

Can we bring pets onboard for the trip to Martha’s Vineyard?

We love our pets and we’re glad you do too! We welcome pets onboard most of our trips. Unfortunately due to the long length, of the trip we cannot transport pets from NYC/NJ to Martha’s Vineyard.

What happens if the ferry is cancelled?

Over the last two years of operation we have had very few instances where we have needed to cancel all of our trips due to weather. If a weather cancellation should take place during a departure you are booked on, we make every effort to contact you using the telephone number and email address provided in your reservation and arrange the most efficient way possible to get you to or from the island.

NYC Departures: Ticketed passengers who have not yet departed from NYC will be offered either an exchange for a ticket on a different day, a full refund, or alternative transportation via luxury motor coach (if available) to New Bedford, Massachusetts, where you will be transported to Martha’s Vineyard on a Seastreak high-speed ferry. By using this option, passengers will have the convenience of returning via our fast ferry, at no additional charge, to E. 35th St. in NYC, or to the Highlands ferry terminal in NJ.

Martha’s Vineyard Departures: Ticketed passengers that are on Martha’s Vineyard at the time of the cancellation will be transferred on a Seastreak ferry which will arrive in New Bedford, MA, where they will then be transported via motor coach to Grand Central Station NYC and the Highlands Ferry Terminal. This alternate transportation option will be offered at the time of cancellation in exchange for their Martha’s Vineyard to NYC/NJ departure ferry ticket. Passengers can also choose to use their ticket on another day (subject to availability), or may choose to return to NYC/NJ via another means of transportation and receive refund of the unused portion of their ticket (valid ticket must be presented to a ticket agent in order to qualify for this refund).

What happens if the ferry is delayed due to weather?

Seastreak cannot guarantee any trip length as travel times may vary due to weather, tides, sea conditions, and/or other unforeseen circumstances. Seastreak at its sole and absolute discretion reserves the right to cancel any scheduled trip and/or substitute another vessel without liability if it becomes necessary for any reason. Seastreak does not guarantee that the service shall depart or arrive at the time stated in the schedule and will not be liable for any additional travel costs incurred by the passenger as a result of any cancellation or delay.